Starting a new job can be stressful, especially for gig workers. Studies show that we’re hardwired to feel nervous at a new job and we’ve heard from our Specialists that many feel anxiety when picking up their first shift. But easing their stress and setting them up for success is easier than you think. Here are five tips to make workers feel better prepared. When they feel more comfortable, they’re more likely do do a better job and pick up future shifts.
INCLUDE CONTACT INFO
Before a worker checks in, let them know the name, phone number and location of the on-site contact. This will make the check-in process easier because the worker can ask for the person by name. If the worker has a hard time navigating the venue or is early for work, they can easily reach out.
PROVIDE DETAILED UNIFORM REQUIREMENTS
You know the uniform requirements best so be as detailed as possible when placing your order. For example, “black shirt and black pants” could mean various types of clothing, so workers may arrive all dressed differently. As an alternative, “black dress pants” or “black long sleeve button-up shirt” more clearly communicates the uniform expectations.
Also mention specifics such as personal grooming or hygiene. Do you need the staff to have their hair up or arrive clean shaven? Make sure to include those details in the uniform section.
SHARE SPECIFICS ABOUT THE SHIFT
The more details about the shift, the better. To help Specialists feel prepared before the shift, include the following:
- Background information on your company so they feel comfortable with where they’re working.
- The worker’s specific job responsibilities. For example, “Serving a plated dinner to 200 guests for a banquet.”
- The check-in and check-out location for the day. Rather than, “Enter through the back,” instead say, “Go down the alley just south of the building and the entrance will be on your right.” If the check-out location is different, be sure to include that as well.
- Relevant parking information (if applicable). If you have free parking or a designated staff parking lot, definitely include in the description when placing an order -- it will make a huge difference for Specialists and might bump up your fill rate for those workers who otherwise might not claim the shift if parking wasn’t available.
- Mention any small detail that may affect a Specialist. If they can’t bring a bag or you’ll be providing a meal, make sure that information is included in the shift description.
Workers will feel more comfortable if you’re prepared for their arrival. Have their work assignment ready and be in the meeting location for check in. Creating a buddy system can also prove to be beneficial. If this is the Specialist’s first time at your location, they may have questions or need guidance throughout the day. Assign them a buddy they can go to for help.
CREATE A WELCOMING ENVIRONMENT
Creating an accommodating work environment could be as simple as using correct spelling in your shift descriptions, smiling at workers or providing thoughtful feedback. These measures will show Specialists you care and they’ll likely want to return in the future.