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The Converging World of Work

Christopher Dwyer, Vice President of Research at Ardent Partners, takes over the Shiftgig blog today to introduce his new research study, sponsored by Shiftgig. 

Nearly four years ago, I developed and wrote my first research study for Ardent Partners (the first annual State of Contingent Workforce Management report) after spending nearly a decade covering the space. The report focused on the power of core contingent workforce management (CWM) technology, the importance of cost savings and compliance, and how businesses should take a three-tiered approach to their CWM programs (staffing, SOW/services, and freelancers/independents).

In that time, so much has changed. Online staffing has revolutionized the progression of talent engagement. Vendor Management Systems (VMS) have become the nexus of contingent workforce management. Discussion now revolves around the concept of the Future of Work. Both hiring managers and busy executives alike expect on-demand intelligence into their non-employee workforce. And, most critically, the question is no longer “How much will this cost?”, but rather, “How is it going to get done?”

The new State of Contingent Workforce Management: The Convergence of Talent, Technology, and the Future of Work report finds that not only is 40% of today’s total workforce considered non-employee (which includes gig workers, freelancers, independent contractors, professional services, etc.), but the majority of today’s businesses are focused on one major aspect to the workforce rather than cost savings, compliance, or visibility: the role of their talent in becoming an agile organization.

I’m excited to share this groundbreaking new research report with you, which also includes:

  • A discussion of Future of Work-era innovations, such as artificial intelligence, machine learning, and augmented reality, and how these will shape the way work is addressed for years to come.
  • The role of online and on-demand staffing in supporting the continued evolution of talent engagement.
  • A brand-new, Ardent-developed “Future of Work Framework” that will help organizations become truly agile in the months to come, and;
  • The Best-in-Class contingent workforce management program, its innerworkings, and the key competencies and capabilities leveraged by these top-tier businesses to thrive in the new world of work.

Download the new report here, and be sure to register for the webinar on November 29, where I will discuss the new research findings and talk about their impact with Teresa Carroll, Executive Vice President of KellyOCG, and Wade Burgess, CEO of Shiftgig, in an executive roundtable discussion.



October 31, 2017 | Christopher J. Dwyer